Bring the context.
Start with pasted case notes or conversation exports. Keep the relevant history together, without migrating your support operation.
INPUT / CASE CONTEXT
AI-ASSISTED SUPPORT OPERATIONSIn development
Follow-through.
Not follow-ups.
The case is escalated. The customer is waiting.
What happens next shouldn't be a mystery.
We're building ETAwise to turn support conversations into clear ownership, next actions, and update commitments. With AI that helps your team see the whole picture.
Built for the
space between escalated and resolved.
THE FOLLOW-THROUGH SIGNAL01 / 03
CASE HANDED OVER
Clarity, carried forward.
NEXT ACTION IDENTIFIEDReview. Confirm. Move forward.
OWNERSHIPACTIONACCOUNTABILITY
A clearer way to move cases forward01 Know who owns it02 Know what's next03 Know when to check in
01 THE BLIND SPOT
A busy thread isn't
the same as
progress.
A new reply can keep a case looking active. But has someone accepted ownership? Is there a next action? Has an update actually been promised?
WHAT THE THREAD SAYS
More messages. The same unanswered question.
WHAT YOUR TEAM NEEDS TO KNOW
- Receiving owner
- Not yet confirmed
- Next action
- Awaiting specialist review
- Next update
- No commitment recorded
The missing commitment, made visible.
02 A LOOK AHEAD
Less reconstruction.
More direction.
Explore a fictional case to see the intended experience.
Interactive concept. Not live AI or a connected helpdesk.
ETAwise
/ Case overview
PRODUCT CONCEPT
A busy thread. A stalled case.
Three follow-ups are recorded. The receiving team has not confirmed a next action or update deadline.
RECEIVING OWNERUnconfirmed
NEXT UPDATENot committed
AI-assisted clarity EXAMPLE OUTPUT
Follow-up activity is not the same as specialist progress. Confirm an owner and request a dated update commitment.
Your team reviews
suggestions before taking action.
Designed to complement your helpdesk. Native integrations are planned, not currently available.
03 THE INTENDED WORKFLOW
From scattered context
to a
clear next step.
A focused first release. No new helpdesk. No attempt to automate away human judgement.
Find the commitments.
Planned AI assistance summarises the case and suggests owners, next actions, and promised dates, linked to the source text.
AI / HUMAN-REVIEWEDKeep the next step visible.
Once your team confirms the details, track update deadlines and surface overdue commitments for follow-through.
ACTION / DEADLINE TRACKING04 INTELLIGENCE WITH BOUNDARIES
AI for the context.
People for the call.
The goal isn't another confident answer.
It's a
better-informed next action.
Evidence before inference.
Suggested commitments should point back to source messages. Missing information stays missing until someone confirms it.
An update isn't a fix.
A promised check-in is not a resolution ETA. ETAwise is not being built to invent repair dates or engineer availability.
Assistance, not autopilot.
Your team reviews AI suggestions. Confirmed dates drive rules-based tracking, not unverified predictions.
05 A FEW THINGS TO KNOW
Clarity starts
right here.
Is ETAwise available to use today?
Not yet. ETAwise is in development. This website introduces the product direction; the interactive preview uses fictional data and does not run AI.
Does ETAwise predict a resolution ETA?
No. A promised update is not a promised fix. The planned product tracks confirmed actions and update commitments, not speculative resolution dates.
Will it replace our existing helpdesk?
No. ETAwise is intended to complement existing support workflows. The initial scope starts with pasted notes or conversation exports. Native integrations are a future direction, not a current feature.
Who is it being built for?
Support operations teams, service-delivery managers, and businesses coordinating cases across frontline teams, specialists, and service partners. The workflow is not limited to one industry.
What will it cost?
Pricing has not been announced. We are shaping the initial product scope before setting subscription plans. There are no payments or subscriptions on this website.
THE NEXT CHAPTER
In development
Every handoff deserves
a
way forward.
We're building a more considered way to follow through.
AI-assisted
clarity. Human-owned decisions.
EARLY ACCESS
Something worth
Something worth
following up on.
Registration is not open yet.
We're preparing the first release. Signup and contact details will be published here when ready.
Take another look